RETURN POLICY


Returns:
We understand that sometimes a product may not be a perfect fit for everyone and that's why we offer a hassle-free return policy. You may return any of our beauty or health products within 30 days of receipt for a full refund or exchange.

To be eligible for a return, the product must be in its original, unopened packaging, with all seals and tags still attached. Any product that has been used, opened, or tampered with in any way is not eligible for return. This includes products that have been tested, swatched, or sampled.

Refunds:
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned product. Please note that we cannot issue refunds for any shipping or handling charges.

Exchanges:
For safety reasons, we do not accept direct product exchanges. If you would like to exchange a product, please contact our customer service team for further assistance. 

Defective Products:

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 - 10 business days. If for some reason your return arrives in unacceptable condition, we will notify you by email that your return was rejected.

Late or missing refunds (if applicable)

Please note that any products that have been intentionally damaged or altered will not qualify as defective products.

If you receive a defective product, please contact our customer service team immediately, and we will work with you to resolve the issue. We may require photos of the product and packaging, and we will replace the product or issue a refund, depending on the circumstances. We will gladly replace or refund the item at no additional cost to you.

Final Sale:

Please note that all discounted or clearance items are final sales and cannot be returned or exchanged. We make every effort to provide accurate product descriptions and images for final sale items to ensure that our customers are satisfied with their purchases.

We understand that your satisfaction is important, and we strive to provide high-quality products and exceptional customer service. If you have any questions or concerns, please do not hesitate to contact us. Our customer service team is available to assist you with any issues or inquiries you may have, please contact us directly at support@nexgenmarts.com.

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